IRIS self-service requests
The following requests can be submitted to the IRIS Support Team using self-service requests. Some requests will require approval from your area or divisional safety officer:
| Self-service request |
Purpose |
Requires Area/Divisional Safety Officer approval? |
| IRIS user account |
- Request a new IRIS user account for a safety officer
- Request changes to an existing IRIS user account
- Request an IRIS user account be removed
|
Yes |
| IRIS add/amend/remove a department |
- Request a new department be created on IRIS
- Request changes to an existing department on IRIS
- Request a department be archived on IRIS
|
Yes |
| IRIS add/amend/remove a building |
- Request a new building be added to IRIS
- Request changes to an existing building on IRIS
- Request a building be archived on IRIS
|
Yes |
| IRIS reassign incident |
- Request an incident on IRIS be reassigned to a different department
|
No |
| IRIS edit incident details |
- Request changes be made to the details entered on an existing IRIS incident
|
No |
IRIS self-service requests
IRIS system updates
The following updates to the IRIS system have taken place or are due to take place:
| Date |
Update details |
Status |
| 08/02/2021 |
Update to the look and feel of the system in line with University branding. |
Completed |
| 08/03/2021 |
Support model update. Self-service requests launched. First point of contact for other support requests moved to the IT Service Desk. |
Completed
|
| 01/04/2021 |
Update to the Reportable Classification/RIDDOR workflow. |
Completed |
| 13/04/2021 |
Microsoft Azure infrastructure upgrade. System unavailable from 1pm - 6pm. |
Completed |
| 01/12/2021 |
Assigning actions via the workflow box functionality removed. This leaves assigning actions via an email address as the sole method of assigning actions and reduce confusion between the two methods. |
Completed |
| 09/12/2022 |
Improvements to workflows to tackle usability and compliance issues - see IRIS Change Notes for full details:
- Relocation of the Reportable Classification field from the Incident Reporting Form to the DSO Review
- Changes to the Incident Classification section of the Incident Reporting Form
- Ability to re-send email notifications for actions
- Changes to the Risk Assessment sections on both the DSO Review and Investigation screens
|
Completed |
| 04/01/2024 |
Changes to navigation and look and feel of the system - see IRIS Change Notes for full details:
- New 'Edit' pencil icon allowing users to bypass summary screens
- Relocation of action buttons on the screen
- Enhancements to action button design
- Responsive scrolling navigation
- "Back to Search" button
|
Completed |
